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May 5, 20234 min read

How to Communicate IT to Your Customers

There are two questions I ask when I either join a new organization or assess one: How much is spent on IT? And how does one ask for IT?

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Feb 15, 20233 min read

What can IT leaders learn from the best NBA coaches

Are you managing fifteen or more highly talented individuals with a rare and in-demand skill set that in essence makes them free agents?

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Feb 8, 20232 min read

How to energize your IT operations in five easy steps

In IT service management, the employee experience is at the heart of all of today's initiatives...

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