Many organizations have already adopted the Information Technology Infrastructure Library (ITIL) as their IT service framework as it establishes the best practices for an organization’s IT services delivery in an efficient and cost-effective manner. Already, it has become a highly-regarded and widely utilized framework that has become the standard that large industry and government players have adopted.
But ensuring the success of ITIL implementation in the organization goes beyond awareness in how widely it has been adopted. Implementing ITIL requires a deep understanding of the business requirements and significant customization, and if not done right, the organization could end up reducing productivity and falling into making bad decisions that are difficult to recover from
But if done right, ITIL service management provides immense benefits to the organization, among them being:
Promotes agility
Given the rapidly changing business and technological environments, the pre-defined processes and best practices embedded in the ITIL framework enable businesses to adapt quickly to today’s rapidly changing technology landscape, focus on innovation, and ultimately keep customers satisfied.
Facilitates change management
In relation to the previous benefit, ITIL processes provide an agile environment that gives businesses the ability to respond to changing requirements quickly and without disruption to services, thereby enabling an environment of continuous improvement. Helping it make this possible is change management which is one of the main components for IT compliance that lets organizations track and document all major activities performed on the IT systems and applications.
Ensures reliability
Monitoring an incident and problem management processes are included in ITIL, enabling businesses to review performance, perform root cause analysis, resolve issues, and through problem management, prevent future incidents from occurring.
Improves quality of service
ITIL includes business relationship and service-level management processes that provide visibility into the customer experience, and the ability to better manage customer expectations by ensuring that IT services are highly available.
Establishes alignment of business with IT
While ITIL doesn’t create business strategies, it supports these strategies by acting as a service provider and become a core and more strategic part of the organization.
Establishes systems integration
ITIL is compatible with third-party project management systems which can help optimize workflows, and enable better collaboration and visibility across multiple teams within the organization.
Provides financial visibility
Processes in the ITIL framework provide visibility on the costs incurred in implementing a service-oriented model. Thus, stakeholders can keep a close check on costs based on detailed metrics and make better budget decisions.
Ensures security right at the onset
Security protocols are already established in ITIL processes right from the beginning from the ground up. Alongside updates being pushed regularly, there are fewer chances of disruptions or instances of stolen data due to cyberattacks.
One important thing to remember about implementing ITIL is that it requires participation at every level of the organization. Thus, for those who are unfamiliar with the framework, it can be challenging to put together a sound strategy and find the people with the right expertise to perform specific functions.
As such, it is important to seek help from a managed service provider that has extensive experience with ITIL, building good business practices and processes and delivering continuous improvement. This not only lessens the potential risks of implementing an unfamiliar framework but can also save significant time and money for the organization which can then focus on improving the core business.
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